New computer software was implemented at EPG call center for the purpose of increase of the effectiveness and improvement of customers’ service. The soft is in complete compliance with the business processes of the company, which will make call response rapidness and quality more efficient.

In view of the customer service, the form of the requests received from the customers also is being changed. Due to the novelty satisfaction of customers’ claims will be more fast and effective. Call center will be equipped with interactive voice message system, which gives the opportunity to the customer to receive information without directly contacting the operator.

From April of the ongoing year JSC ENERGO-PRO Georgia plans structural as well as functional restructuring of the call center. As a result the number of the call center employees will increase and new structure will be aimed at responding more calls – percentage indicator of responded calls will increase.

JSC ENERGO-PRO Georgia will continue working in direction of the customer service improvement in future as well.